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Application Support Specialist

Lviv/Kyiv/Ukraine, Ukraine

Orbus Software is an independent software vendor and a leading global provider, recognized by Gartner and Forrester, of solutions for Business Transformation disciplines including Enterprise Architecture (EA), Business Process Analysis (BPA), and Application Portfolio Management (APM).

Requirements:  

  • Good English and communication skills
  • Experience work with applications (support L1, L2, troubleshooting)
  • Client-oriented and client facing skills are must have


Nice to have:  

  • SQL scripts (writing, understanding errors)


Responsibilities:   

  • Troubleshoot day-to-day user issues on all environments
  • Handle escalations to other teams as appropriate
  • Serve as a primary - direct and personal - contact point for any technical and usage questions and issues
  • Respond to clients requests, tickets and follow up with them with statuses and resolutions

We offer:

  • Flexible hours approach
  • Competitive salary and compensation package
  • 18 business days of payable annual free-time
  • 10 days of paid sick leave
  • Membership of the IT-BPO club card, loyalty program.
  • Gym, Masseur, and Doctor
  • Relax zones
Professional growth:
  • Challenging tasks and projects
  • Individual Development Plan
  • Personal education budget
  • Performance appraisal
  • Business trips
Fun:
  • Corporate events and outstanding parties
  • Team buildings
  • Anniversary presents

 

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